Welcome to Spicy Hub, your go-to mobile food application for delicious meals delivered right to your doorstep. Please take a moment to review our shipping and delivery policy to ensure a smooth and delightful experience.

  1. Order Placement:
    • Spicy Hub allows you to conveniently place food orders online through our mobile application. Once an order is placed, our team begins processing it immediately to ensure timely preparation and delivery.
  2. Delivery Team:
    • All orders are handled and delivered by our dedicated Spicy Hub delivery team, trained to ensure your meals reach you fresh, safe, and on time.
  3. Delivery Radius:
    • Delivery is currently available within a 15-kilometer radius from the respective Spicy Hub outlet. Orders placed outside this range may not be eligible for delivery.
  4. Delivery Time Frame:
    • We strive to deliver your food within 15 to 40 minutes, depending on order volume, location, and traffic conditions. Our goal is to ensure that your meal arrives hot and fresh.
  5. Preparation and Shipping Time
    • Our kitchen typically requires 5 to 20 minutes to prepare your order, depending on the complexity and number of dishes ordered. Once prepared, your food is promptly dispatched for delivery.
  6. Contact Information:
    • The contact details provided during registration or checkout will be used by our delivery personnel to coordinate and ensure a smooth delivery experience. Please make sure your phone number and address are accurate and accessible.
  7. Packaging and Care:
    • Your food is carefully packed following government hygiene and safety standards to preserve freshness and quality during transit. We handle every order with utmost care to maintain its presentation and taste.
  8. Cancellations, Returns and Refunds:
    • If you wish to cancel or modify your order, please refer to our Cancellation/Refund Policy for detailed information and procedures. We strive to accommodate your requests wherever possible.
  9. Consumption Time frame:
    • For the best taste and quality, we recommend consuming your food within 2 hours of delivery.

At Spicy Hub, customer satisfaction is our top priority. Our delivery policies are designed to ensure your dining experience is convenient, reliable, and enjoyable. If you have any questions or need assistance, please contact our Customer Support Team through the website.

Thank you for choosing Spicy Hub for your culinary delights!